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For training information, please contact Master Instructor, Dr. Ed Bogats with EJC Security Services, Inc. by E-mail at firstname.lastname@example.org.
Toll Free, INSIDE US ONLY: 1-800-FOXLABS (1-800-369-5227)
Office: +1 (586) 783-5100
Fax: +1 (586) 783-5151
1922 26th St. NE, Ste 200
Canton, OH 44705
United States of America
FREQUENTLY ASKED QUESTIONS
Ideally, you would want to store your product at room temperature. As with all aerosol products exposure to extremely high temperatures may cause the unit to burst. Our units should not be exposed to temperatures that will exceed 120°F (49°C). The same goes for the other end of the spectrum with extreme cold temperatures. While our products do not freeze, if kept in extreme cold for extended periods of time, you may experience loss of spray distance with the product. For example, if a unit usually sprays 10ft, if kept in a car overnight on a cold night, it may only spray 7ft. The loss in distance will not diminish the effectiveness of product and is not a permanent side-effect of prolonged cold exposure. With all of this stated, it is best to note that storing our products in extreme temperatures at any end of the spectrum is not advised.
While generally any of our products can be used for indoor self-defense, we recommend our "serious business" foam unit, because by design it has the least potential for cross contamination. However, you must be much more accurate when using foam to make sure you hit the subject in the face and eyes. The cone/fog spray pattern makes it easier to hit the important areas of the attacker, but it contains the greatest potential of cross contamination when being used in an enclosed area. The stream spray pattern will not cross contaminate as heavily as a cone fog unit, but if being used indoors, it still will create potential for cross contamination due to it being a liquid spray in nature.
Unlike other companies that use an expiration date, our products are marked with manufacture dates. For all units 1.5oz-16.oz, the shelf life is 3 years from the date on the can and we recommend replacing 2 years from the date of purchase. For our personal pocket-sized units, the shelf life is 2 years and we recommend replacing them every year.
Due to the canister's size, all manufacture dates on our Pistol-Grip Crowd Control units are written by hand on the bottom of the canister.
The stream is precise straight solid stream spraying with a higher force. Whereas, the splatter stream is more of a scattered variation of the stream spray pattern. Somewhere in between a stream and a cone/fog is the splatter stream.
Recommendation is dependent on the users comfortability. We would recommend the cone/fog pattern for someone who has not had prior target training or for someone who does not feel confident that they can hit a target in a stressful situation. We make this suggestion, because the cone/fog pattern covers a larger target area than the stream spray pattern. We would recommend the stream spray pattern for someone who does feel confident in their abilities to hit a target. Due to the stream having a more condensed dispersion pattern, it is less effected by variables such as wind, whereas the cone/fog spray pattern has greater potential to blow back at the user in windy conditions.
Our products are designed for use on humans. While we have had testimonials in regards to the efficacy of our products being successful against a variety of animals, we cannot recommend any specific products for defense against animals.
If you are experiencing any issues at checkout, it is likely that the area you are trying to ship the products to has state laws preventing the sale and/or shipping of pepper spray.
The current state laws are as follows:
California: *Size Restriction - civilians cannot possess any product larger than 2.5oz.
Florida: *Size Restriction – civilians cannot possess any product larger than 2oz.
New Jersey: *Size Restriction – civilians cannot possess any product larger than what the state refers to as “pocket-sized”, no larger than ¾ of an ounce.
New York:Cannot ship to from outside of state lines. Only purchasable through a licensed dealer within state lines.
North Carolina: *Size Restrictions – civilians cannot possess any product larger than 5oz. This law really only effects the Pistol-Grip Crowd Control units. (12oz and 16oz in any formulation we offer)
Wisconsin: *Size Restrictions - civilians cannot possess any product larger than 2oz.
States we cannot ship to:
***If you are in an area outside of the aforementioned states and are still experiencing issues at checkout, please contact us by phone or email.
Contact information can be found above in the contact form.
Due to the contents of the pepper spray it should be disposed of in accordance with federal, state and local regulations.
Oil based requires a solvent, something that allows the carrier and pepper to mix. These types of products work faster on a wider range of subjects. Water based products are water soluble. They usually work a little slower than oil based products and usually clean up easier.
Sudecon® Decontamination towelettes have earned a reputation for being the best product in the category. They can also be used to wipe down hard surface areas. Their patented formula can aid in reducing discomfort faster and better than anything else in the marketplace. We recommend at least two towelettes per person. These can be located in our store.
Since 1992, Fox Labs has been developing a product roster that is unmatched in the industry. All of our outstanding products were the first of their kind. They have unsurpassed field-proven reliability, and their overall superiority is unparalleled.